Guernsey Together Festival – Terms and Conditions

When purchasing a ticket to Guernsey Together Festival you agree to the following:

Definitions

“Conditions” means these terms and conditions, which may change from time to time in our sole discretion. Any changes will be posted on our website. Ticket Purchasers will be notified by email where changes materially affect consumer rights.

“Event” means Guernsey Together Festival.

“Ticket” means any valid ticket which permits the Ticket Holder to attend the Event at the Venue on the basis of the details set out on the Ticket and which is subject to these Conditions.

“Ticket Holder” or “you” means any person possessing or using a Ticket to gain entry to the Event, including the Ticket Purchaser or any person to whom the Ticket was validly issued.

“Lead Booker” means the individual who has purchased the Ticket(s).

“Venue” means The Rabbit Warren, Victoria Avenue, St Sampson, Guernsey, including all adjacent and surrounding areas used or controlled by us in connection with the Event, including any car parks.

“We” or “us” means Oakwood-Lock Limited.

1. Purchase of Tickets

1.1 Only tickets acquired through our designated ticket vendor www.guernseytogether.co.uk or purchased from the box office will be valid for entry. Tickets obtained from unauthorised third parties may be cancelled without refund.

1.2 Pricing and availability are subject to change without notice. Prices will always be clear at the time of purchase.

1.3 Sales of General Release tickets are restricted to individuals aged 18 or over.

1.4 Confirmation of purchase will be sent at the time of booking. E-tickets will be delivered by email no later than two weeks before the Event.

1.5 If you have not received your tickets two weeks before the Event, please contact us with your booking confirmation details.

1.6 Under 18 tickets are restricted to individuals aged 17 or under at the time of the Event. If you turn 18 before the Event takes place, you must purchase a General Ticket.

2. Under 18 Verification and Responsibility

2.1 Any Ticket Holder under the age of 18 must have a responsible adult linked to their ticket at the time of purchase.

2.2 When purchasing an under 18 ticket, the buyer must provide the ticket number, name, email address and phone number of their responsible adult during checkout.

2.3 An email will be sent to the named responsible adult requesting confirmation that they accept responsibility for the under 18 attendee. The under 18 ticket will only become valid once that confirmation has been received.

2.4 The responsible adult must hold a valid ticket for the Event and must attend in person.

2.5 Under 18s must arrive with their responsible adult and remain under their supervision while on site.

2.6 Failure to complete the adult verification process or failure of the responsible adult to attend will result in refusal of entry without refund.

2.7 We reserve the right to contact the named responsible adult in the event of any welfare, safety or behavioural concerns relating to the under 18 attendee.

2.8 We accept no parental or supervisory duty of care beyond enforcing these Conditions.

3. Refunds

For the purposes of these Conditions:

A “major cancellation” refers to the complete cancellation of the Event.

A “material alteration” means a change which, in our opinion, makes the Event significantly different from what ticket purchasers could reasonably expect. The following do not constitute a material alteration:

• Changes to the lineup

• Adverse weather

• Changes to individual band members

• Delays to performances

• Relocation of the Event

• Curtailment where the majority of the Event is performed

All tickets are non-refundable except as stated below. These Conditions do not affect your statutory rights under Guernsey law.

Tickets are sold for the Event and not for a specific artist. No artist is guaranteed.

If the Event is rescheduled, tickets will remain valid for the new date. No refunds will be issued in these circumstances.

If the Event is cancelled in full and does not take place, refunds will be issued in accordance with these Conditions.

Refunds will exclude booking or transaction fees.

Refund requests must be submitted within three months of cancellation notification.

Any changes to the Event will be communicated via social media channels and directly to the email address supplied at the time of purchase.

4. Transfer of Tickets

4.1 Tickets are non-transferable unless permitted through our official ticketing platform.

4.2 Any ticket believed to have been resold for profit may be cancelled without refund.

4.3 Refunds, where applicable, will only be made to the original purchaser.

4.4 Tickets advertised for commercial or promotional purposes without our express written consent will be cancelled and deemed invalid without refund.

5. Conditions of Entry

5.1 A valid ticket must be presented for entry.

5.2 Valid photographic identification may be required. Accepted forms of ID are:

• Passport

• Pass card with hologram

• Guernsey or Jersey driving licence

Copies or screenshots will not be accepted.

5.3 Challenge 25 operates at the Event.

5.4 Admission is subject to security searches.

5.5 Anyone appearing heavily intoxicated due to drugs or alcohol will be refused entry.

5.6 The promoter reserves the right to refuse admission or remove any person for safety, legal or behavioural reasons.

5.7 Re-entry is permitted but subject to a full search.

5.8 Entry is subject to licensing by the relevant authorities.

6. Prohibited Items

The following items are prohibited:

• Animals (except registered guide dogs)

• Professional audio or video recording equipment

• Barbecues

• Bicycles

• Campfires

• Chinese lanterns

• Drones

• Distress flares

• Gas stoves

• Generators

• Glass bottles

• High visibility jackets

• Illegal substances

• Knives

• Laser pens

• Liquid fuels

• Mallets

• Nitrous oxide

• Pyrotechnics or fireworks

• Spray paint

• Stickers

• Unauthorised promotional materials

• Whipped cream or CO2 dispensers

• Weapons or items capable of being used as weapons

• Unauthorised sound systems

Items deemed dangerous or illegal will not be returned. Security reserves full discretion in all determinations.

7. Liability

Guernsey Together Festival is not responsible for loss or damage to personal property except where caused by our negligence. Nothing in these Conditions limits liability for death or personal injury caused by negligence or any other liability which cannot be excluded by law.

8. Child Safeguarding Statement

We are committed to providing a safe environment where children can enjoy the Event securely and without risk of harm. Our under 18 verification process forms part of this safeguarding commitment.